Refund Policy

1. Our Guarantee

We are committed to customer satisfaction. If your subscription doesn't work as described, we will provide a replacement or refund based on the circumstances.

2. Replacement Policy

If your subscription stops working before the purchased period ends:

• Within 7 days: Full replacement or full refund
• 8-30 days: Full replacement or pro-rated refund
• 31+ days: Replacement for remaining period

3. Refund Eligibility

You may be eligible for a refund if:

• The product was never delivered
• The product doesn't work as described
• We cannot provide a suitable replacement
• Technical issues on our end prevent access

4. Non-Refundable Cases

Refunds are not available in these situations:

• Change of mind after activation
• Failure to follow usage instructions
• Account ban due to user's actions
• Issues caused by your device or internet
• Requests made after the subscription period

5. How to Request a Refund

To request a refund or replacement:

1. Log in to your account
2. Go to the Help Desk section
3. Submit a ticket with your order details
4. Describe the issue clearly
5. Our team will respond within 24 hours

6. Refund Processing

Approved refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method. Some payment methods may take additional time to reflect the refund.

7. Contact Us

For refund inquiries, please contact our support team at [email protected] or through our Contact Page.